How simple a request is this to a courier company?
“Please would you deliver on Monday, NOT Friday”
Not simple enough it seems. The shirts arrived on Friday, there was no one to collect them so they went back to the depot.
Now they want me to travel half way across the County to pick them up. That’s NOT going to happen. I have asked them to re-deliver on Monday.
This is almost as frustrating as dealing with the police. I say “almost” because although incompetent, the lady on the other end of the phone was polite. This is different to the Ruralshire Control Centre, who are incompetent and rude at the same time.
What Ruralshire Constabulary Control Room can do, is answer each call within 14.5 seconds. It’s rude and it’s pointless but it’s very quick.
The GAP year students and Polish workers who are the only people who can afford to take the wages that call-handlers are paid do their best, but after the tons of abuse they take each day from the criminal underclass as they telephone to report each other for non-crimes, they develop a “compassion fatigue” which is not really good enough for a so-called “Emergency Service”.
Gadget Note: Ruralshire Constabulary Control Room (sorry - the Civilian Call Centre working for Ruralshire Constabulary) has a National target for answering telephone calls from the public (CHAD) which is arranged around how fast they answer the phone - NOT the quality of what then happens - with the predictable results!
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